Artificial Intelligence
Why invest in AI agents now?
The Microsoft Dynamics ecosystem has evolved. With Business Central, Power Platform, and Copilot, you can put AI to work alongside your team, 24/7.
Faster competition
Companies that automate processes and use intelligent predictions reduce response times and gain a competitive advantage in the market.
Costs under control
AI takes over repetitive tasks, reducing hours spent on administrative activities and reducing the risk of human error.
Data-driven decisions
Predictive agents help you decide based on scenarios, trends, and real-time alerts, instead of outdated reports.
What is an Artificial Intelligence agent?
An AI agent is a software module that observes data, makes decisions, and automatically executes actions according to trained rules and models. In the context of your ERP, this means having an always-on assistant that:
• Receives information from Dynamics NAV / Business Central and other applications.
• Analyzes patterns, identifies exceptions, and suggests next steps.
• Generates responses, documents, notifications, or system records without manual intervention.
The result is simple: fewer repetitive clicks, more focus on strategic decisions, and a more agile business.
AI solutions tailored to your customers’ needs.
We design and implement AI agents focused on concrete use cases, with a direct impact on results.
Virtual assistant for support and sales.
A chatbot integrated into the website, Teams, or WhatsApp that answers frequently asked questions, tracks orders, checks stock in the ERP system, and routes orders to the right team.
- 24/7 Customer Service.
- Reduced volume of repetitive calls and emails.
- More qualified leads and greater customer satisfaction.
Financial Automation Agent
An agent who reads invoices, bank statements, and other documents, extracts the relevant data, and posts records to Dynamics for validation and approval.
- Less time spent on back-office tasks.
- Faster processing of accounts payable and receivable.
- Significant reduction in data entry errors.
Predictive agent for inventory and purchases
Predictive model that analyzes sales, seasonality, and stock levels to suggest what to buy, when, and in what quantity.
- Fewer stockouts on critical items.
- Reduction of capital tied up in excess inventory.
- More rigorous supply chain planning.
Management and Project Assistant
An agent that helps managers track KPIs, deadlines, and risks by compiling scattered information into clear reports and actionable alerts.
- Consolidated view of margins, deadlines, and effort.
- Early warnings about budget and time deviations.
- Improved communication between teams and stakeholders.
Examples of results you can expect
Every company is different, but profit patterns tend to repeat themselves when AI is well implemented.
Retail
A virtual assistant integrated into the ERP system reduced support contacts by approximately 40% and increased the number of qualified leads by more than 50%.
Industry
The stock forecasting agent reduced excess inventory costs by approximately 30% and prevented stockouts of key items.
Financial services
Automating bank reconciliation has freed up to 70% of the administrative team’s monthly time for higher-value tasks.
How we work with you
A clear path, from idea to operational AI agent integrated into your environment.
- Discovery session
We gathered objectives, critical processes, and data sources. We identified two or three use cases with the fastest return on investment.
- Proof of concept
We built a functional prototype in a controlled environment, already connected to Dynamics or test data.
- Implementation and training
We industrialize the agent, define safety and governance rules, and empower your team to operate and evolve the solution.
- Continuous optimization
We monitor KPIs, refine models, and, when it makes sense, replicate the success to other processes within the organization.
Why Aboutnav?
- Over 15 years implementing and adapting Microsoft Dynamics NAV and Business Central.
- Team that masters both the functional and technological aspects, including Power Platform and Microsoft AI services.
- Hands-on experience in projects with strong automation and system integration.
- Close, client-focused approach, with a focus on results and not just technology.
Ready to create your first AI agent?
We begin with a simple process: a no-obligation, business-oriented technical conversation to identify concrete opportunities.